| Recruitment Authority | Softenger Guwahati |
| Mode of Apply | Online |
| Last Date | N/A (Apply as soon as possible) |
Softenger Guwahati Recruitment 2020 Details:
Name of Post: System Administrator, Wintel
Experience Required: 0.5-1 yrs,
Job Location: Guwahati
Job Code : IBM_IBM_03080_20_1
Advertisement Posted: 12 Oct 2020
Job Description–
• Circle Operations (8×6) – On call/onsite support during off hrs, Patching activity after off. hrs
o Hands & Feet onsite support for Server and Storage devices at Customer and IBM managed Data Centers (23 PAN India Circle Locations)
o Provide hands & feet support required for backup operations
o Local Servers Administration
o OS Support of all servers at site.
o Patching of Local Servers.
o Backup & Restoration operations
o Upgrade of OS
o Asset register management of local servers
o Managing files of users in shared folders by daily backups of servers
o Restoration of missed files from the file server as per the user requirement
o Management of security logs in servers as per retention requirement.
o PSM: Media handling Movement to & from fire safe / external site/ register management
o Escorting external Support engineer for hard trouble shooting / replacement /Installation
o Asset management / SHC /MEF/CEP
o Network server’s OS & Patch management governance as no access given to IBM / Contract resources.
o Vulnerability closure on local servers
o Build of local servers by following Global Build Process.
• UPSS Service (24×7)
o Backup / ETOC / escorting support team visit for hardware installation / Hardware ticket
o Media handling Movement to & from fire safe / external site/ register management
o Monitoring of PAN India Circle tickets and taking action on alerts
o Taking follow up with circles for closures within SLA
• Network Server Management (8×6) – On call/onsite support during off hrs., Patching activity after off hrs.
o Security Management for all Servers (including SOC Monitoring)
o Antivirus and Vulnerability Assessment and Patch Management as per Network Server Sow
o Penetration testing as per Network Server Sow
o Server Hardening Process testing as per Network Server Sow
o Ongoing Server Operations support includes the below scope.
• OS Management
• Monitoring of servers using Tivoli Monitoring tool and server operation.
• Patch management and validation as per agreed Security policy.
• Backup and Restoration would be done for as is data as per the following:
• Service Partner shall carry out a due diligence on the servers, to determine availability of infrastructure for back up and restoration and shall submit a report to the Customer. Customer shall be responsible for providing any additional infrastructure required for the said services.
• One-time asset tagging for servers excluding applications residing on these servers.
• One Time Supply and implementation of monitoring software.
• Software licenses procured, to provide support for existing live servers as per Sow
• Hardware Support for limited servers.
• Build process completion for Network Server prior to Sysreg registration.
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